What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not receiving email notification when form is submitted.

    Asked by fountainfla on July 04, 2014 at 11:34 AM

    When someone submits info using the contact phone I am not getting an e-mail notification letting me know of such with the info that was submitted.  


    Page URL:
    http://www.fountainfla.com/contactus.html

  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 04, 2014 at 12:05 PM

    Hello fountainfla,

    I'm sorry for the trouble caused to you.

    Upon checking your form, I found that you have not added any notification email alert in your form. That is the reason why you are not receiving any submission emails from your form. Please chekc the screenshot below:

    Please go ahead and add a notification email alert in your form and that should solve your problem. The following guide should help you:  https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!