What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Security Check when accessing the form

    Asked by minitreats on July 07, 2014 at 03:56 AM

    Hi, the excessive security check is causing forms not to load at all when accessing through mobile or iPad. In case of computer, this issue is still there. Can you tell me how to remove this security check thing as my customers are getting annoyed.
    This is very urgent.

    Page URL:
    orders.minitreats.co

    check ipad Mobile all mobile widget responsive widget
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    JotForm Support

    Answered by ashwin_d on July 07, 2014 at 04:59 AM

    Hello minitreats,

    There is no security issue with your form. 

    I did check your form in my iPhone and I was able to replicate the issue you are having. The form does not gets displayed in mobile but works fine in my laptop.

    I would suggest you to embed your form using its iFrame embed code and that should solve your problem. The following guide should help you grab your form's iFrame embed code:  http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

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    Answered by minitreats on July 07, 2014 at 06:23 AM

    Hi, i am using wordpress so i tried to use iframe but now the form doesn't appear but page extends to the length of the form. 

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    JotForm Support

    Answered by jonathan on July 07, 2014 at 08:35 AM

    Hi,

    I suggest adding the Mobile Responsive Widget into your form

    and then afterwards get the Iframe embed code again and re-embed the form.

    The mobile responsive widget should take care of the responsiveness of the form when it is being browse on mobile devices. 

    Getting again the iframe code to re-embed the form should make sure that the other parameters of the iframe code are properly set on the new form.

    Hope this help. Inform us if there are still issue.

    Thanks!

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    Answered by minitreats on July 21, 2014 at 05:15 AM

    Hi,

     

    The issue is still not resolved. When we try open the form from the desktop even, we get security check. Can you tell me how can i remove this security check as my customers are feeling uncomfortable now and i don't want to switch to another form provider

     

    regards

    ali

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    Answered by minitreats on July 21, 2014 at 05:22 AM

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    JotForm Support

    Answered by ashwin_d on July 21, 2014 at 06:53 AM

    Hello Ali,

    I did check your form in my iPhone and also on my desktop and I do not see any issue with your form or web page. Your form does appear in desktop and iPhone correctly. I was able to successfully submit your form as well from my iPhone device.

    Do you mean to say that when you submit your form, you get the captcha field? I would suggest you to please test your form and get back to us if the issue persists. You may also like to help us replicate the issue. What information do you input in fields which causes the captcha field to appear after the form is submitted.

    We will wait for your response.

    Thank you!

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    Answered by minitreats on July 21, 2014 at 07:15 AM

    Hi,

    Thanks for the prompt reply.

     

    I attach the screenshot above. No its not when the form is filled than the captcha appear. When i open the form link than this captcha appears...way before form is filled. Once we fill the captcha, the page is directed to the form

     

    So this security check appears on most of my customers (all are located in Pakistan). So can this be a geographical issue?

    What can be the possible issue? 

     

     

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    JotForm Support

    Answered by Welvin on July 21, 2014 at 08:38 AM

    Yes, the Security Check is added as part of CloudFlare's spam blocking service and yes, it is shown to users of certain regions and your country is on that list.  You just need to provide the correct captcha and you can see the form afterwards. This is designed to provide an extra security layer to your form. It is to prevent spam bots and other related threats that may be trying to harm your form.

    One way to remove that is to use the form source codes: http://www.jotform.com/help/104-How-to-get-the-Full-Source-Code-of-your-Form and host it to your own FTP server.  You can save the form source codes into a single HTML file, upload this HTML file to your own server. You can then embed it as an iFrame to your page. You can generate an iFrame here: http://7thspace.com/webmaster_tools/iframe_generator.html

    iFrame URL should be the HTML file that was uploaded to your server. For example: http://www.my-domain.com/form-form.html

    Hope that helps! Let us know if you have any further questions regarding this matter.

    Thanks

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    Answered by minitreats on July 22, 2014 at 04:48 PM

    It worked.. Thanks a lot TEAM JotForm….you made a long term customer :)

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    JotForm Support Manager

    Answered by Jeanette on July 22, 2014 at 08:31 PM

    We are very happy to hear your enthusiastic feedback. Do not hesitate to contact us anytime whenever you need it.

    Cheers!