What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Unable to type on the text area.

    Asked by mmartin1111 on July 08, 2014 at 06:22 PM
    2. I cannot type on the "text area".  The keyboard is not working with jotform.
  • Profile Image
    JotForm Support

    Answered by jonathan on July 08, 2014 at 07:46 PM


    Can you please tell us where we can test the "text area" field of your form?

    I checked your only form http://www.jotform.us/form/41556717744159 under your account, but it does not have "Text Area" field on it.

    We will wait for your response.


  • Profile Image

    Answered by mmartin1111 on July 08, 2014 at 08:33 PM

    It was there but I cannot save my form.  It was saved yesterday, but I cannot save it today.  I have the form open but I cannot save it.

  • Profile Image
    JotForm Support

    Answered by jonathan on July 08, 2014 at 09:41 PM

    Please try doing the following procedure to fix the problem.

    1. Clear your browser's cache 

    2. Close your browser

    3. Open your browser and login to JotForm at http://www.jotform.com/login.

    4. Open your form http://www.jotform.us/form/41556717744159  in the form builder.

    5. Add the TextArea field to the form. 

    6. Save the form.

    7. Preview the form and see if the TextArea field is now added.


    You can also revert to previous saved version of the form using the Revision History feature.

    Review this article on how to -Introducing-Form-Revisions-Never-Lose-Your-Work-Again-


    Hope this help. Inform us if issue remains.