Submission: How to update pending submission to paid status?

  • Profile Image
    ArtHop
    Asked on May 14, 2022 at 01:33 PM

    I have received (as far as I know) two submissions marked as "pending".

    In both cases I can't see them listed in "inbox", and they haven't arrived in my integrated Google sheet. I did receive an automated email.

    How can I search for entries like this?

    How can I find out why they are marked as "pending"?

    How can I move them from "pending" to "paid" - if that is the issue?

    I couldn't find ANY info about pending submissions on your FAQ's or help page.


    Thanks

    Sophie



  • Profile Image
    Raymond
    Answered on May 14, 2022 at 01:48 PM

    Hello Sophie,

    If you have a submission where you have already received the payment but their data has not reached your tables yet, their submission might be under the pending payments section. This can be accessed and manually completed on your form's table. I can walk you through on how this can be accessed:

    • On your form's table, click the 3 dotted icon on the tab to open its menu.
    • Select the Pending Payment, this will open a new section.

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    • On the new section, submissions with no detected payment will be seen and can be marked as complete to bring them over to your Tables submission table.

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    You may also visit our user guide about How to View Incomplete Payments of Your Payment Forms. Please keep us updated and let us know if you need any more help.