What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to have specific text input format

    Asked by SwitchClubPower on July 10, 2014 at 11:49 PM

    Hi there,

    I want to collect bank details from my customers on my form. My bank requires I do this in the following format.

     

    12  1234  1234567  123

    The spaces represent spereate boxes but we want to be lined up horizontally.

     

     

    Any help woudl be much appreciate.

     

    Thank you.

     

    Chris

    Switch Utilities Ltd

     

    masked input input mask text format
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on July 11, 2014 at 01:24 AM

    We do not allow to collect sensitive information in our form such as credit cards or to simulate a fake  form showing logos from any Bank to collect info, all this is considered a phishing activity.

    Otherwise your account might get automatically suspended. Please read our terms of use. for more info.

    If this is not the case, then please provide more details of the purposes of the form and we will gladly assist you.

  • Profile Image

    Answered by SwitchClubPower on July 13, 2014 at 05:10 PM

    PLease look at this form.

    Hi Jeanette,

     

    We are an electricity retailer and use JotForm to provide a sign up form which sits on our website - people coming to us to use it - not us sending out emails - please see our site here:

    http://www.switchclubpower.co.nz/?page=football/join_football

     

    We are asking for bank account details not credit cards. After being veted by our bank we have been given the authority to set up Direct Debits. We are simply wanting to upgrade our form to allow our customers to do this online, which has also been approved by our bank.

     

    Can Jotform help us here?

     

    Regards,

     

    Chris Cairns

    Switch Utilities Ltd 

     

     

     

     

     

  • Profile Image
    JotForm Support

    Answered by jonathan on July 13, 2014 at 07:33 PM

    Hi Chris,

    I checked the form on the website  but I was not able go to the next page of the form. The Next button is not clickable.

    It seems there is a script conflict between your form and those existing scripts in your website that is causing the problem. To fix this, I suggest you try re-embed the form using its iframe embed code. 

    Follow this user guide Getting the form Iframe Code

    Check if this fixes the script conflict. Inform us if it does not.

    As for this..

    12  1234  1234567  123

    The spaces represent spereate boxes but we want to be lined up horizontally.

    You can use the texbox field and use Masked input to indicate the specific format the input should be.

    See screenshot below on how to

    Here a test form http://www.jotform.me/form/41936697619472

    Hope this help. Inform us if need further assistance.

    Thanks!