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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email notification going to Junk Mail

    Asked by neilwahl on July 11, 2014 at 04:40 PM

    2. Why is my form information going to my junk mail and how to I fix that. 

    The form is the time sheet page on the site below

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    Answered by Carina on July 11, 2014 at 05:06 PM

    Perhaps it has something to do with the use of a noreply sender address in the email notification.

    I made a test submission from a custom sender email, can you please confirm me if you received it in your Inbox?

    Our mail log shows that the email was sent:

    Current Server: /var/log/jotform/email.workers.log:[11/Jul/2014:17:00:02 -0400] AmazonSES :: Sent email to nwahlberg@wi.rr.com - MessageID:000001472739bfae-f55a5159-7d63-438a-8de1-c54c6d5d7521-000000/53435014-093e-11e4-b1cb-51be53602386

    If this submission went to your Inbox, then it is advisable to add a custom sender email address.

    Let us know please if the problem persists. 

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    Answered by neilwahl on July 11, 2014 at 05:26 PM

    Can you help with setting up a custom sender email address. Your email did land in my inbox. Thanks for your help with the conditions issue. This is now resolved.

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    JotForm Support

    Answered by david on July 11, 2014 at 05:28 PM

    Hi,

    Here is our guide on how to do so:

    http://www.jotform.com/help/238-How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert

    Please let us know if you have any other questions and we will be happy to help.

    Thank you for using Jotform!