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neilwahlAsked on July 11, 2014 at 4:40 PM
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CarinaReplied on July 11, 2014 at 5:06 PM
Perhaps it has something to do with the use of a noreply sender address in the email notification.
I made a test submission from a custom sender email, can you please confirm me if you received it in your Inbox?
Our mail log shows that the email was sent:
Current Server: /var/log/jotform/email.workers.log:[11/Jul/2014:17:00:02 -0400] AmazonSES :: Sent email to nwahlberg@wi.rr.com - MessageID:000001472739bfae-f55a5159-7d63-438a-8de1-c54c6d5d7521-000000/53435014-093e-11e4-b1cb-51be53602386
If this submission went to your Inbox, then it is advisable to add a custom sender email address.
Let us know please if the problem persists.
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neilwahlReplied on July 11, 2014 at 5:26 PM
Can you help with setting up a custom sender email address. Your email did land in my inbox. Thanks for your help with the conditions issue. This is now resolved.
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David JotForm SupportReplied on July 11, 2014 at 5:28 PM
Hi,
Here is our guide on how to do so:
http://www.jotform.com/help/238-How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert
Please let us know if you have any other questions and we will be happy to help.
Thank you for using Jotform!