Email notification going to Junk Mail

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    Asked on July 11, 2014 at 04:40 PM

    2. Why is my form information going to my junk mail and how to I fix that. 

    The form is the time sheet page on the site below

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    Answered on July 11, 2014 at 05:06 PM

    Perhaps it has something to do with the use of a noreply sender address in the email notification.

    I made a test submission from a custom sender email, can you please confirm me if you received it in your Inbox?

    Our mail log shows that the email was sent:

    Current Server: /var/log/jotform/email.workers.log:[11/Jul/2014:17:00:02 -0400] AmazonSES :: Sent email to - MessageID:000001472739bfae-f55a5159-7d63-438a-8de1-c54c6d5d7521-000000/53435014-093e-11e4-b1cb-51be53602386

    If this submission went to your Inbox, then it is advisable to add a custom sender email address.

    Let us know please if the problem persists. 

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    Answered on July 11, 2014 at 05:26 PM

    Can you help with setting up a custom sender email address. Your email did land in my inbox. Thanks for your help with the conditions issue. This is now resolved.

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    Answered on July 11, 2014 at 05:28 PM


    Here is our guide on how to do so:

    Please let us know if you have any other questions and we will be happy to help.

    Thank you for using Jotform!