- CarinaAnswered on July 11, 2014 at 05:06 PM
Perhaps it has something to do with the use of a noreply sender address in the email notification.
I made a test submission from a custom sender email, can you please confirm me if you received it in your Inbox?
Our mail log shows that the email was sent:Current Server: /var/log/jotform/email.workers.log:[11/Jul/2014:17:00:02 -0400] AmazonSES :: Sent email to email@example.com - MessageID:000001472739bfae-f55a5159-7d63-438a-8de1-c54c6d5d7521-000000/53435014-093e-11e4-b1cb-51be53602386
If this submission went to your Inbox, then it is advisable to add a custom sender email address.
Let us know please if the problem persists.
- neilwahlAnswered on July 11, 2014 at 05:26 PM
Can you help with setting up a custom sender email address. Your email did land in my inbox. Thanks for your help with the conditions issue. This is now resolved.
- JotForm SupportdavidAnswered on July 11, 2014 at 05:28 PM
Here is our guide on how to do so:
Please let us know if you have any other questions and we will be happy to help.
Thank you for using Jotform!