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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Logo using in notifier / auto responder

    Asked by busywith24 on July 13, 2014 at 06:07 AM

    Hi,

    I have tried many time to upload my company logo  in autoresponce and notifier email , where jotform logo is situated .I am following the process of  https://www.jotform.com/answers/131994-Change-logo-in-autoresponder-notification-and-edit-the-thank-you-page .But no working in email. Is the size of the logo incompatible  or anything else .

    My form http://form.jotform.me/form/41748084210450 and

    logo https://cms.jotform.com/uploads/image_upload/image_upload/global/28445_Perfect Health Consulting Services, LLC_4_Small-02.png

     

    Thanks

    Regards

    Tarek
     

    logo image logo image
  • Profile Image

    Answered by Jim_Rank on July 13, 2014 at 08:26 AM

    Hello Tarek,

    Thanks for contacting us. It's possible to achieve your requirements.

    You can add your logo with your existing email notification or you can create a new email notification for it. To create  email notification please see the following guide-

    https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    To add logo in notifications/autoresponder first you have to upload the image into our server. Please upload your logo in this link and after uploading grad the URL of the image. Then do the following steps-

    1. Click on 'Email alerts'

    2. Click on the 'Notification'

    3. Now it'll appear 'Compose Email' window. Just click on 'Insert/edit image' logo and fix it in your email notification's body. See the following screenshot-

    Hope this may helps. Please get back to us, If you need further assistance. Cheers!

     

  • Profile Image

    Answered by busywith24 on July 13, 2014 at 08:56 AM

    hi,

    It appears in mail like that

    https://cms.jotform.com/uploads/image_upload/image_upload/global/28450_mail.png

    What is it`s problem that logo is not appearing.

     

    a lot thanks

    regards

    Tarek

  • Profile Image
    JotForm Support

    Answered by Welvin on July 13, 2014 at 12:20 PM

    Hi Tarek,

    I have tested your form and could see the error. I'm not sure if this is because of the image name, but please try using this one: https://cms.jotform.com/uploads/image_upload/image_upload/Welvin/28458_new-client-image.png

    Please update us here for the results.

    Thanks