Can I reply straight to their email rather then to jotform??

  • Profile Image
    okostov
    Asked on July 15, 2014 at 04:18 PM

    hi 

    i have an appointment request form setup and when customers ask for appointment i need to reply right?

    well when i reply on the top it comes=?    UTF-8?B??= <noreply@jotform.com> instead of their email.

    ive tried to change myself in appointment  form but cannot make it to work

    please help

  • Profile Image
    steve
    Answered on July 15, 2014 at 06:15 PM

    Hello,

    Yes, this can be set up via the notification settings. Here's a guide:

    http://www.jotform.com/help/25-Setting-Up-Email-Notifications

    The specific steps you're interested in are setting up a reply-to email address. To do so:

    - ensure your form has a field to collect the user's email. Let's call it "Email"

    - on the notification set up, in the drop down for the Reply-to Email field, select "Email"

    - from there, the field will be populated with the email the user provides.

    Please let us know if you have any questions, or need further assistance settings this up.

    Kind Regards,

    -Steve

  • Profile Image
    okostov
    Answered on July 15, 2014 at 11:17 PM

    i dont have the option for "sender email" to choose email. that is the problem.

    i have only "noreply@jotform", "noreply@formresponse"  and option  "add sender email".

  • Profile Image
    EltonCris
    Answered on July 16, 2014 at 05:24 AM

    @okostov 

    You have to click "Add Sender Email" if you want to use custom sender email. Clicking Add Sender Email will open up another wizard to configure your custom sender email. 

    Here's a step by step instruction on how to add custom sender email on your email alerts.

    http://www.jotform.com/help/238-How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert

    Regards!