What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Can I reply straight to their email rather then to jotform??

    Asked by okostov on July 15, 2014 at 04:18 PM


    i have an appointment request form setup and when customers ask for appointment i need to reply right?

    well when i reply on the top it comes=?    UTF-8?B??= <noreply@jotform.com> instead of their email.

    ive tried to change myself in appointment  form but cannot make it to work

    please help

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  • Profile Image
    JotForm Support

    Answered by steve on July 15, 2014 at 06:15 PM


    Yes, this can be set up via the notification settings. Here's a guide:


    The specific steps you're interested in are setting up a reply-to email address. To do so:

    - ensure your form has a field to collect the user's email. Let's call it "Email"

    - on the notification set up, in the drop down for the Reply-to Email field, select "Email"

    - from there, the field will be populated with the email the user provides.

    Please let us know if you have any questions, or need further assistance settings this up.

    Kind Regards,


  • Profile Image

    Answered by okostov on July 15, 2014 at 11:17 PM

    i dont have the option for "sender email" to choose email. that is the problem.

    i have only "noreply@jotform", "noreply@formresponse"  and option  "add sender email".

  • Profile Image
    JotForm Support

    Answered by EltonCris on July 16, 2014 at 05:24 AM


    You have to click "Add Sender Email" if you want to use custom sender email. Clicking Add Sender Email will open up another wizard to configure your custom sender email. 

    Here's a step by step instruction on how to add custom sender email on your email alerts.