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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form can't be submited :

    Asked by ibcbusinesscenter on July 15, 2014 at 05:28 PM

    Hi,

    I realized that I did not have customers contacting me for 20 days.

    So I filled out the form as a customer and I'm surprised to discover this new message:

    "Sorry! Only one entry is allowed". We didn't change nothing before these 20 days.

    What is that? No customers can contact us through our form.

    http://ibc-businesscenter.com/contact-us.htm

    On our second website too:

    http://expat-paraguay.com/contact-us.htm

    Please could you check our form and repare this situation.

    Thanks.

     

    Page URL:
    http://ibc-businesscenter.com/contact-us.htm

    Screenshot
    one entry is allowed one entry message check thanks and
  • Profile Image

    Answered by ibcbusinesscenter on July 15, 2014 at 05:29 PM
  • Profile Image
    JotForm Support

    Answered by EltonCris on July 15, 2014 at 08:42 PM

    Hi,

    So far when checking your form, you have "email" set as unique questions. Or was there something else before this? (Please check the following image) This means users can only submit 1 unique email address. If they try to submit again using the same email address, they will be prompted with that error.

    Here's how to find out the unique question settings on your form.

    Understanding more about unique question can be reviewed here: https://www.jotform.com/help/223-How-to-set-Form-Limits-Based-on-a-Unique-Question

    Hope this helps. Regards!