My form can't be submited :

  • ibcbusinesscenter
    Asked on July 15, 2014 at 5:28 PM

    Hi,

    I realized that I did not have customers contacting me for 20 days.

    So I filled out the form as a customer and I'm surprised to discover this new message:

    "Sorry! Only one entry is allowed". We didn't change nothing before these 20 days.

    What is that? No customers can contact us through our form.

    http://ibc-businesscenter.com/contact-us.htm

    On our second website too:

    http://expat-paraguay.com/contact-us.htm

    Please could you check our form and repare this situation.

    Thanks.

     

    Jotform Thread 403853 Screenshot
  • ibcbusinesscenter
    Replied on July 15, 2014 at 5:29 PM
  • Elton Support Team Lead
    Replied on July 15, 2014 at 8:42 PM

    Hi,

    So far when checking your form, you have "email" set as unique questions. Or was there something else before this? (Please check the following image) This means users can only submit 1 unique email address. If they try to submit again using the same email address, they will be prompted with that error.

    Here's how to find out the unique question settings on your form.

    My form cant be submited : Image 1 Screenshot 20

    Understanding more about unique question can be reviewed here: https://www.jotform.com/help/223-How-to-set-Form-Limits-Based-on-a-Unique-Question

    Hope this helps. Regards!