- KristinePPhotoAsked on July 15, 2014 at 05:44 PM
I have my form set to e-mail me when it's filled out and submitted. I no longer receive e-mails and can only access the submissions via jotform's website, where I then have to forward the submission to my e-mail address. And now it appears as though the forward feature is no longer working either. I submitted a ticket about this several weeks ago and never received a response. Please let me know why this is happening. Thank you, -Kristine
- JotForm SupportMike_TAnswered on July 15, 2014 at 07:45 PM
Thank you for contacting us.
Let me please inform you, that your email address is not blocked from our side. I have submitted your form, and according to the following mail log it was emailed:
/var/log/jotform/email.workers.log:[15/Jul/2014:19:38:49 -0400] AmazonSES :: Sent email to email@example.com - MessageID:000001473c64906f-a6a66d35-4d3c-4ad6-8482-d84887055d1b-000000/2bac0f34-0c79-11e4-b312-07d5f4ec1aac
The sender was firstname.lastname@example.org and the sending source was Amazon SES. You can contact your email provider to track that message.
However, we have a temporary issue with the Forward option. To be able to use it, please use our standard From (sender) email: email@example.com
It is supposed to work properly. We will also make sure to fix that temporary issue with the Forward option.
- Chief Technology OfficereeeAnswered on July 16, 2014 at 04:33 AM
We have fixed the problem,
Sorry for the inconvenience,
- KristinePPhotoAnswered on July 16, 2014 at 01:55 PM
Thank you for responding to my question and fixing the forward option. That is working now.
However, I am still not receiving form submissions in my e-mail. I currently have the form set to submit to my business e-mail address which is hosted through bluehost. Bluehost receives it just fine (I did a test this morning), but when that e-mail is forwarded to gmail (I have it set to automatically forward to my personal gmail account), it is apparently blocked. I talked with support at blue host and they mentioned that it appears as though "the spf is not matching the domain." Which is most likely why gmail is blocking emails originating from jotform. Can you please help with this? Thank you.
- JotForm SupportMike_TAnswered on July 16, 2014 at 02:28 PM
It is not likely that we can change the behavior of Bluehost provided email forward option, but email delivery to the gmail inboxes should be fine in general.
As a workaround, can you add an additional Email Notification to the form, and use your gmail address as the recipient on it?
This way, you will have two Email Notifications on to your business email and one to your gmail email.
- KristinePPhotoAnswered on July 16, 2014 at 03:03 PM
Things appear to be working again - thank you for fixing this, and thank you for the update on the solution!
- JotForm SupportMike_TAnswered on July 16, 2014 at 03:12 PM
We will handle you inquiry via this thread.
You are much welcome. Thank you for using our service.