How can I open my saved forms?

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    GT1974
    Asked on July 15, 2014 at 07:53 PM

    I go to my forms. I see my forms listed but cannot open them.

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    pvvskk
    Answered on July 15, 2014 at 08:19 PM

    Hi GT1974,

    I understand that you are experiencing issues in opening the saved forms from your account. This could be the issue with the forms or browser. Please follow the instructions provided in the document below to clear the cache and retry to open the forms.

    How-to-Clear-your-Form-Cache

    Please check if you are able to open them in a different browser. Please try clearing the cache of the browser by following the instructions provided in the document below :

    http://www.wikihow.com/Clear-Your-Browser's-Cache

    This should resolve the issue. If the issue still persists, please reply to this post with any error message that you are receiving while opening the forms. We are happy to assist you further.

    Regards,

    Kiran Kumar Polavarapu

     

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    EltonCris
    Answered on July 15, 2014 at 10:08 PM

    @GT1974 

    Performing a clear cache on your browser would help as suggested by my colleague.

    If you're still unable to edit the forms, I would suggest to try it on different browser. Your current browser might be defective or there might be some settings that is misconfigured resulting this issue.

    Thanks!