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WISSFAsked on July 16, 2014 at 3:40 PM
We are encountering the following error with some (but not total) regularity:
Transaction refused because of an invalid argument. See additional error messages for details.Value of OrderDescription element has been truncatedError occurs when going straight to the form and bypassing the integrated form on our website.
Paypal account has not changed recently.
Error is triggered from different PC's, different users, different payment methods. However, some transactions do go through normally.
Do your records suggest the problem is originating from Paypal or at Jotform?
Michael
Woodside International School
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Welvin Support Team LeadReplied on July 16, 2014 at 5:06 PM
Hi Michael,
I believed it's Paypal Error throughout our API. You can check it here: https://developer.paypal.com/docs/classic/api/errorcodes/. Error Codes: 10433
I checked your form using the direct URL and it seems to be working as expected. Please check the screenshot below:
May we know if the form is embedded? If yes, please share to us the webpage URL so we can further check. I think there something in your website, maybe a conflict that prevented the form from working properly.
Thank you!
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Welvin Support Team LeadReplied on July 16, 2014 at 5:07 PM
Just to add something with regards to the conflict. If there's a conflict, re-embedding the form using our iFrame method should fix it: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code.
Thanks
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WISSFReplied on July 16, 2014 at 6:37 PM
Please look carefully at the screenshot I provided and re-read what I wrote. The error is reproducible directly on JOTFORM.US... NOT an embedded form. Our website has nothing to do with it.
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WISSFReplied on July 16, 2014 at 6:42 PM
For the record, I've now reproduced this error on three computers with three ISP's on both Windows and Mac.
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WISSFReplied on July 16, 2014 at 6:44 PM
Never mind - on the third try, Paypal now is explaining a problem on their end connected to a billing problem that suspended our account (blah blah blah).
Case closed.
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Jeanette JotForm SupportReplied on July 17, 2014 at 12:46 AM
We are very glad to know the issue was solved on Paypal's side
Kind regards.