Subscription: How to change the PayPal payment method?

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    Asked on May 26, 2022 at 02:56 PM

    Hello. I am trying to pay my annual fee, but I would like to not use Paypal. Is there another way I can pay my annual fee?

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    Answered on May 26, 2022 at 03:45 PM

    Hello Diane L. Hernandez,

    Thanks for reaching out to Jotform Support. Please note that PayPal subscriptions cannot be switched to a different payment method. If you wish to change the payment method, it is essential to cancel your current subscription first and then upgrade the account using a credit card. Kindly check the following guide on How to Cancel the PayPal Subscription for more information.

    Reach out again if you have any other questions.