What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I can not edit my form in JotForm

    Asked by bkp.success on July 17, 2014 at 02:57 AM

     Sir, I can not edit my form in JotForm from today (17th July,2014). After opening my form it is continuously loading...and after some time it shows "This form/page is not responses... so, kill the page or wait" but I do not get any result after waiting few minute. I need to edit my form... so help me as soon as possible.

    http://www.jotform.com//?formID=40211606300434 is the jotfom ID.

    Only for this form I have faced this problem and other forms of this account is editable and there is no problem of speed of my net connection.   

    I am waiting for your suggestion. Thank You 

    Page URL:
    http://www.jotform.me/bkp.success/14

    JotForm problem responses www
  • Profile Image

    Answered by bkp.success on July 17, 2014 at 04:33 AM

    Till now when I am loading my form http://www.jotform.com//?formID=40211606300434

    it shows Loading..Please wait and Processing Request. But I do not get any command from jotform after waiting 10 minute. I am unable to fix the problem. Please Help... This problem only arise for this particular form. 

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    JotForm Support

    Answered by TitusN on July 17, 2014 at 08:37 AM

    Hello,

    Your form seems to be designed as a web-page.

    The builder is only designed to create web forms - designing web pages - while possible, is not supported.

    But I will raise the issue with our developers who will advice accordingly.

    Thank you for your patience.

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    Answered by bkp.success on July 17, 2014 at 08:42 AM

    hello;

    Thanks for your reply.

    so for designing webpage my account will be suspended ?

    please help me to get back return my form editing... so, to get back return in form editing now what to do?

  • Profile Image

    Answered by bkp.success on July 17, 2014 at 08:45 AM

    Sir, 

    this webpage is open to all and other person is able to see and access the webpage. But only me, it is not opening for editing. Please help me by giving a solution... please

  • Profile Image
    JotForm Support

    Answered by TitusN on July 17, 2014 at 08:56 AM

    Your account has not been suspended - its the nature of the form that is causing the issues you are experiencing.

    I've submitted this to our developers by escalating your request.

    We will update you on this thread once they deliberate.

    Thank you for your patience.

  • Profile Image

    Answered by bkp.success on July 17, 2014 at 09:06 AM

    Thank You TitusN. I shall wait for your suggestion. Please keep in touch. And its my request that please solve this problem without suspending/blocking my account.

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    JotForm Founder

    Answered by aytekin on July 17, 2014 at 09:10 AM

    This is not an intendent way of using JotForm. So, we will not be able to help you. My recommendation would be to use revision history to go back to a version that works on the form builder, and re-apply your changes. 

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    JotForm Founder

    Answered by aytekin on July 17, 2014 at 09:12 AM

    By the way, the form 40211606300434 opened fine in the editor on my browser. I am on Firefox. Maybe you should try a different browser.

  • Profile Image

    Answered by bkp.success on July 17, 2014 at 09:24 AM

    Thank You very much Mr. aytekin. 

    I am very grateful to you for your suggestion. Now I am able to edit it from Firefox browser. Again a big thanks and lots of respect to you and your team for wonderful support and developing jotform.