What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Jotform submit button hangs

    Asked by angelodj on July 25, 2014 at 06:11 PM

    Hi, When I hit the submit button it hangs on plz wait...

    JotForm
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    JotForm Support

    Answered by Kiran on July 25, 2014 at 08:06 PM

    Is this happening after embedding into your webpage? If the preview itself is having issues, please clear the form cache and browser cache using the following URL :

    http://www.wikihow.com/Clear-Your-Browser's-Cache

    and then try submitting the forms. This should resolve the issue. 

    If the issue still persists, please get back to us with the form ID and the webpage URL if the form is embedded so that we would be able to help you.

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    Answered by angelodj on July 26, 2014 at 03:05 AM

    Hi Karen it still hangs after I cleared the Cache.

    The web page is www.maths-online.co.za

    ID <script type="text/javascript" src="//form.myjotform.com/jsform/42056254043547"></script>

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    Answered by jedcadorna on July 26, 2014 at 07:57 AM

    I submitted to your form twice using chrome and firefox and was able to submit successfully. Can you please try it on a different browser and see if that helps.