What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Keyboard does not appear on ipad on embeded form

    Asked by memphisgrizzlies on July 29, 2014 at 04:34 PM

    We are having an issue where people using iPads can't enter information in text boxes on embeded forms. They are reporting that their keypad does not appear as it should. Here is a link to the page:

    http://www.nba.com/grizzlies/memphis-grizzlies-license-plate-140708

    Page URL:
    http://www.nba.com/grizzlies/memphis-grizzlies-license-plate-140708

    ipad reporting text boxes screen keyboard keypad ipad browser
  • Profile Image
    JotForm Support

    Answered by jonathan on July 29, 2014 at 05:18 PM

    Hi,

    I was able to reproduced the same issue when I tried your form on the website  using an Ipad mini browser. The screen keyboard/keypad of the device is not triggered when clicking on the Textboxes of the form

     

    Can you please try re-embedding the form http://www.jotform.us/form/41885953117160  to your website using its iframe code embed instead.

    Follow this user guide on Getting-the-Form-iFrame-Code

     You need to remove first the currently embedded form and re-embed using the iframe code.

    I actually test also using the form's direct URL http://www.jotform.us/form/41885953117160 on the same Ipad and the screen keyboard/keypad works.

     

    Please try this. Inform us if there are still issue even after doing this already.

    Thanks!

     

     

     

     

     

  • Profile Image

    Answered by memphisgrizzlies on July 29, 2014 at 06:29 PM

    Hi Jonathan,

    We already tried using the iframe on another test page and we had the same issue. Any other suggestions so that we still have the form embedded on the page?

  • Profile Image
    JotForm Support

    Answered by Kiran on July 29, 2014 at 08:17 PM

    I don't have an iPad handy. However, I tried to test it on simulator and an Android tablet. On the simulator I was able to reproduce the issue. But it works on Android tablet. Please allow me some time to work on this issue and get back. 

    Meanwhile, could you see if the issue resolves by clearing the caches on ipad or a restart if possible.

    Please let us know the results. We'll be coming back to you very soon with a solution for this. Thank you for your patience.