Keyboard does not appear on ipad on embeded form

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    memphisgrizzlies
    Asked on July 29, 2014 at 04:34 PM

    We are having an issue where people using iPads can't enter information in text boxes on embeded forms. They are reporting that their keypad does not appear as it should. Here is a link to the page:

    http://www.nba.com/grizzlies/memphis-grizzlies-license-plate-140708

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    jonathan
    Answered on July 29, 2014 at 05:18 PM

    Hi,

    I was able to reproduced the same issue when I tried your form on the website  using an Ipad mini browser. The screen keyboard/keypad of the device is not triggered when clicking on the Textboxes of the form

     

    Can you please try re-embedding the form http://www.jotform.us/form/41885953117160  to your website using its iframe code embed instead.

    Follow this user guide on Getting-the-Form-iFrame-Code

     You need to remove first the currently embedded form and re-embed using the iframe code.

    I actually test also using the form's direct URL http://www.jotform.us/form/41885953117160 on the same Ipad and the screen keyboard/keypad works.

     

    Please try this. Inform us if there are still issue even after doing this already.

    Thanks!

     

     

     

     

     

  • Profile Image
    memphisgrizzlies
    Answered on July 29, 2014 at 06:29 PM

    Hi Jonathan,

    We already tried using the iframe on another test page and we had the same issue. Any other suggestions so that we still have the form embedded on the page?

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    Kiran
    Answered on July 29, 2014 at 08:17 PM

    I don't have an iPad handy. However, I tried to test it on simulator and an Android tablet. On the simulator I was able to reproduce the issue. But it works on Android tablet. Please allow me some time to work on this issue and get back. 

    Meanwhile, could you see if the issue resolves by clearing the caches on ipad or a restart if possible.

    Please let us know the results. We'll be coming back to you very soon with a solution for this. Thank you for your patience.