Hi I have two fields both with masks that allow the user to enter numbe

  • Glynn Hammond
    Asked on June 21, 2022 at 1:51 PM

    Hi
    I have two fields both with masks that allow the user to enter numbers. Masks are [#][#][#][#][#][#][#].##. This enforces two decimal places.
    I have a third field that adds these two fields together (a text field with a formula attached to it, not a form calculation field as that has size issues). This also has a mask on it similar to the above.
    If I enter numbers into the two fields as say 15.00 and 25.00, the value shown in the total field will be 40.__ and an error message will appear saying that the mask is incomplete. If I remove the mask, the total will show as 40 with no decimals.
    What is your suggested solution?
    Thanks,
    Glynn

  • Jovanne JotForm Support
    Replied on June 21, 2022 at 4:36 PM

    Hello Glynn,

    Thanks for reaching out to Jotform Support. Please allow me some time to conduct some tests. I will get back to you with more information.

    We appreciate your patience and understanding as we look into this further.

  • Jovanne JotForm Support
    Replied on June 21, 2022 at 4:52 PM

    Hello Glynn,

    Thanks for patiently waiting. Please try updating your condition on the field that displays the sum of the two fields. See the screencast attached:

    1655844646 62b22f26529e8  Screenshot 10

    Here is my cloned form. Here is also the result:

    1655844709 62b22f65e734c  Screenshot 21

    Give it a try and reach out again if you have any other questions.

  • glynnhammond
    Replied on June 21, 2022 at 4:58 PM

    Excellent.

    Thank you.