Are we able to track why users didn't sign-up?

Are we able to track what happened? why they didn't go through or what was the problem why they didn't sign-up?

Hello mitch784,

Although we are unable to track the reason exactly why your users did not sign up, you have the option to study how your users behave when visiting the page where the form is. On your My Forms page, select a form, click More, then choose Form Analytics.

Please check our guide about Understanding Form Analytics and Ways on How to Get Your User’s Info for a detailed explanation.

Let us know if you have further questions.

Hi Mary,

is it saved on the submission record once the form is submitted but prompt with captcha?

Hello mitch784,

Thanks for getting back to us. I believe you are referring to the Captcha that appears after pressing the submit button. No, it is not recorded in the submission record. It is enabled by the phishing detection system and we can only disable it in the paid accounts. It normally appears when multiple submissions are submitted from the same IP and device in a short period of time. Let us know if you have any other questions.

So meaning, I need to upgrade my account to disable the captcha?

It doesn't matter for me whether it is real email or not as long as they submitted the form and proceed to other page.

Hello mitch784,

Thanks for reaching out to Jotform Support. That is correct. We can only disable captcha once you have upgraded. In relation to your question to track the user's partial submission, as long as the user clicks on Save (and not submit yet), you can view the Incomplete Submission within your Tables.

Let us know if you have other questions.