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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submission posted as complete but no payment was actually made

    Asked by dorsetholidaylets on August 12, 2014 at 12:21 PM

    I have just seen the above comment about submission going even though no payment has been made and no Pending email is being sent.

    I have reported the same problem using my

    form http://www.warehamrotary.co.uk/bikeride/toenter.html 

     

    Did you ever get to the cause of the problem above?

    no payment incomplete payment
  • Profile Image
    JotForm Support

    Answered by KadeJM on August 12, 2014 at 02:10 PM

    This happens if you have your notifications enabled prior to payment as I can see that you do have this turned on. So because of that it would still send the submission to you anyhow as it collects the received data.

  • Profile Image
    JotForm Support

    Answered by KadeJM on August 12, 2014 at 02:14 PM

    Additionally, if no email is sent in coincidence with it then that is probably because you haven't set up your IPN because you are using PayPal. Your form relies on this to connect to your paypal account to send these correctly without flaw.

  • Profile Image

    Answered by dorsetholidaylets on August 12, 2014 at 05:09 PM

    Notifications is set in the final line (Go to Payment) with notification for pending payment set in the line for Paypal.

    IPN is set OK

    90% of the time the form works OK it just sometimes send a completion notification when it should send a Pending Payment. It does send a Pending payment correctly other times.

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    JotForm Support

    Answered by Welvin on August 12, 2014 at 06:13 PM

    I moved this as a new thread, but I think this is related to this one: http://www.jotform.com/answers/415008-Incomplete-Payments-not-being-processed-properley. Please follow up on the original thread instead of this one.

    Thank you!