What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Paypal form submission problems

    Asked by gcustudentsassociation on August 13, 2014 at 07:40 AM

    Hi there,

     

    We have a form with Paypal integrated into it. The problem we have is that you click to submit it just says 'please wait' We now have lots of people unable to buy our wristbands.

     

    I don't see where the problem lies, can you help

     

    thanks

    Page URL:
    http://www.jotform.com//?formID=42093986610964

    paypal form problem please wait integrated thanks
  • Profile Image

    Answered by TerryGALA on August 13, 2014 at 09:14 AM

    I am having exactly the same problem.  It began yesterday, Aug 12.

     

    This is serious. We need help.

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    Answered by herna22 on August 13, 2014 at 09:18 AM

    Many of my subscribers reported the same issue to us, after clicking on the register button, they got a blank screen. reports started afternoon Aug 12

    site http://www.bostonsalsafest.com/register

    form http://form.jotformpro.com/jsform/40593948500963

    It appears to be working now, but you please confirm the issue and what was done to solve it

  • Profile Image
    JotForm Support

    Answered by david on August 13, 2014 at 11:54 AM

    Hi,

    We were experiencing an issue with Paypal forms but have since applied a fix.  Please clear your forms cache to make sure the most recent version of our code is being loaded:

    http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache

    If the issue still persists, please let us know immediately so we can look into your specific form as we are still having trouble with a few widgets causing issues with Paypal forms.

    We are very sorry for any trouble this has caused.  Thank you for using JotForm!