Paypal form submission problems

  • gcustudentsassociation
    Asked on August 13, 2014 at 7:40 AM

    Hi there,

     

    We have a form with Paypal integrated into it. The problem we have is that you click to submit it just says 'please wait' We now have lots of people unable to buy our wristbands.

     

    I don't see where the problem lies, can you help

     

    thanks

    Page URL: http://www.jotform.com//?formID=42093986610964
  • TerryGALA
    Replied on August 13, 2014 at 9:14 AM

    I am having exactly the same problem.  It began yesterday, Aug 12.

     

    This is serious. We need help.

  • herna22
    Replied on August 13, 2014 at 9:18 AM

    Many of my subscribers reported the same issue to us, after clicking on the register button, they got a blank screen. reports started afternoon Aug 12

    site http://www.bostonsalsafest.com/register

    form http://form.jotformpro.com/jsform/40593948500963

    It appears to be working now, but you please confirm the issue and what was done to solve it

  • David JotForm Support
    Replied on August 13, 2014 at 11:54 AM

    Hi,

    We were experiencing an issue with Paypal forms but have since applied a fix.  Please clear your forms cache to make sure the most recent version of our code is being loaded:

    http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache

    If the issue still persists, please let us know immediately so we can look into your specific form as we are still having trouble with a few widgets causing issues with Paypal forms.

    We are very sorry for any trouble this has caused.  Thank you for using JotForm!