How do I cancel my subscription and downgrade back to free

  • Maria Lewis
    Asked on July 8, 2022 at 1:20 PM

    I would like to cancel my Silver supscription but keep a free account. If I click "delete account" on my account page, will I still be able to keep a free account?
    Thank you

  • Parker JotForm Support
    Replied on July 8, 2022 at 4:45 PM

    Hi Maria,

    Thanks for reaching out to Jotform Support.

    If you'd like to keep your account, you won't want to delete it. You can cancel your subscription and downgrade back to a free account. I see you have already deleted your account, but I have reactivated it as a free account to make sure it doesn't get permanently deleted if you want to keep the account.

    Let us know if you have any other questions.