Clear form cache to display actual status

  • Alvin_Collins
    Asked on July 9, 2022 at 2:14 PM

    My forms is still READING FULL. IT IS EMPTY AND I CANT FILL OUT FORMS. WHAT IS THE STEPS TO FIXING THIS.

  • Leonidas JotForm Support
    Replied on July 9, 2022 at 3:05 PM

    Hello Alvin,

    Thanks for using Jotform. I have checked your form and it is showing that you have reached your quota. Upon checking your account, it seems like you shouldn't get this error. I have cleared your form cache and you should be able to access your form now.

    1657393455 62c9d12f80246  Screenshot 10

    Let us know if you have any other questions.

  • Alvin_Collins
    Replied on July 9, 2022 at 3:21 PM

    HOW DO I DO IT ON MY END

  • Lesther JotForm Support
    Replied on July 9, 2022 at 4:26 PM

    Hi Alvin,

    Thanks for reaching out to Jotform Support. Clearing your form caches will always come in handy if the issue is caused by a small glitch. For how to clear forms cache, please check this guide: How to Clear Your Form Cache

    1. Hover on your avatar.
    2. Click Settings to go to the Account Settings page.
    3. Scroll down to the Form Caches section.
    4. Click the Clear Cache button.1657398285 62c9e40d618a6  Screenshot 10

    Let us know if you have any other questions.