What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Thank You page requires user to scroll to the topAsked by premedia on August 14, 2014 at 12:58 AM
Upon submit the Thank You page is not visible unless the user manually scrolls to the top. The user does not know to do this and so does not see the Thank you page content. Quite a dilemma.
I have a temporary workaround (div margin-top setting) that pushes the top margin out by 900 pixels, but this is not really ideal.
I'm sorry for the trouble caused to you.
This issue does not happen when you access your form with it's direct URL. Have you embedded your form in your web page where you are having this issue?
I would suggest you to embed your form with its iFrame embed code and that should solve your problem. The following guide should help you in getting your form's iFrame embed code: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code
Hope this helps.
Do get back to us if you have any questions.