I have created a survey and have been testing. I am not getting an email alert.

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    Asked on August 14, 2014 at 02:42 PM

    My question is, if I am testing and have not entered payment into paypal, will I not get an email notification?

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    Answered on August 14, 2014 at 05:13 PM


    If the payment is not complete you will if face not get an email.  The submission will show up in your submission view as an incomplete payment:


    If you click on complete submission, then the email will be sent and the submission data will available.  You can always send a test email to the one associated with your account through the email notifications setup in the form builder.

    Please let us know if you have any further questions and we will be happy to help.

    Thank you for using Jotform!