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  • Profile Image

    email alerts are slow to come in ...

    Asked by StayDC on August 15, 2014 at 04:19 PM

    For our form "NoVa Market Order (or information) Form" -- the first person on the alert list is not getting the emails until an hour after they are sent. Everyone else gets them right away.

     

    What can do we about that? We tested the person's email -- and all other email is coming in fine.

     

    Please let me know... thanks.

     

    Ron

    202--957-1928 or rwallach@chrco.com 

    Page URL:
    http://www.novamarketcatering.com/#!order-now/c1mgu

  • Profile Image
    JotForm Support

    Answered by Welvin on August 15, 2014 at 07:16 PM

    Hi Ron,

    You have two emails under the same domain, the other one is receiving the form email without any issues. I guess it's something because of the mail sender details. Please try Full Name and norely@formresponse.com in the sender details, like this:

    The first one is the only email I've found to have a different settings. Hopefully, changing the sender details will resolve the problem.

    If not, I would suggest to whitelist or add both noreply@jotformcom and noreply@formresponse.com to the domain safe sender list. Please do the same to our IP Addresses and Email Server Domains: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses. You can ask your hosting provider for help if you don't know how to do this.

    Lastly, adding SMTP and using it to your forms should help. We have two methods:

    We have Mandrill: https://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    We have SMTP that would use your hosting SMTP details: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Thank you!