What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Autoresponders not sending

    Asked by RyanSteinolfson on August 18, 2014 at 06:17 PM

    Hello - my autoresponder is not sending, we've done several tests. 





    Page URL:

  • Profile Image
    JotForm Support

    Answered by BDAVID on August 18, 2014 at 08:46 PM

    I just submitted your form, and I was able to receive the autoresponder:

    If you are having issues receiving your email notifications,  this can be due to not assigning a form field in the "Sender Email" field:

    Make sure you assign it  to a field from your form where the user enters her name (usually the"Name" field -or similar)

    You may also check in your spam folder and white-list our domain names if the issue persists. (We use Amazon SES method for "noreply@jotform.com" sender.)


    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

    Also, a important thing I need to point out here is the fact that your form contains password fields, this is not allowed as part of our terms of use:

    Please remove them, otherwise, your account will be suspended. Let us know if you have more questions we will be glad to assist you.

  • Profile Image

    Answered by RyanSteinolfson on August 19, 2014 at 12:48 PM

    BDAVID, sorry about that. We removed the fields. 

  • Profile Image

    Answered by KadeJM on August 19, 2014 at 02:55 PM

    Thank you for complying with our terms.

  • Profile Image

    Answered by KadeJM on August 19, 2014 at 03:17 PM

    I understand that you guys are a marketing firm so some some of your fields are allowed to gather this information within reason with the exception of the password and username fields. These are not allowed because they could be used elsewhere for the wrong reasons. 

    Upon inspecting your form further I found 3 more password fields on your form and would request that you please remove them as well so that you can remain compliant.

    What I would suggest is that when you work closely with your clients that you have them communicate the more sensitive information over a secured line such as a private call or conference room to protect them as well as yourself. This way it is not seen as phishing.

    We do thank you in advance for your compliance in the matter.


  • Profile Image

    Answered by RyanSteinolfson on August 20, 2014 at 04:10 PM

    Is there any way we can have them download and fill out a spreadsheet with that info? The phone call would take so much of our employees' time!!