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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Notification e-mail

    Asked by Kubajz on August 23, 2014 at 04:23 AM

    Hello, I changed e-mail address in my user settings. After that, notification e-mails stopped comming. They are not delivered on new e-mail address anymore. E-mail address is correct. Please, can you help me to solve this problem? Thank you very much. Best wishes, Jakub Křižka

    Page URL:
    http://form.jotformeu.com/form/23193131040337

    problem settings E-mails hello
  • Profile Image
    JotForm Support

    Answered by KadeJM on August 23, 2014 at 03:46 PM

    So basically you changed your account email address and your form email notifications stopped?

    This happened because these are separate entities. If you change your user email address it will not automatically change the email address for older forms notifications. Only new ones would be populated with the new address you changed it to when they are created

    This means that you must go into each of your old forms, edit the email notification, and change the recipient to the new address and then you should start receiving them again.