What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Text placeholder not showing in "other" radio option

    Asked by ztwersky on August 30, 2014 at 07:52 AM

    When adding an "other" field in a radio choice, the word "other" (text placeholder) stopped showing in the textbox like it did when I first started building the form. what's wrong? Thank you.

    Page URL:
    http://www.vinewoodstudios.com/form-other.html

    Screenshot
    default text textbox
  • Profile Image
    JotForm Support

    Answered by Welvin on August 30, 2014 at 10:50 AM

    Hi,

    It is a possible conflict, use our iFrame method as suggested: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Thank you!

  • Profile Image

    Answered by ztwersky on August 31, 2014 at 10:50 AM

    I am using the iframe now but the "other" text is still not showing. What to do? Thank you.

  • Profile Image
    JotForm Support

    Answered by Welvin on August 31, 2014 at 12:17 PM

    Can you please let us know if you can access these links:

    http://max.jotfor.ms/js/vendor/jquery-1.8.0.min.js?3.2.3458 

    http://max.jotfor.ms/js/vendor/autoFill.min.js?v=3.2.3458 

    http://max.jotfor.ms/static/prototype.forms.js 

    http://max.jotfor.ms/static/jotform.forms.js?3.2.3458 

    https://js.jotform.com/vendor/postMessage.min.js 

    https://js.jotform.com/WidgetsServer.js 

    http://max.jotfor.ms/js/formTranslation.js?3.2.3458 

    https://widgets.jotform.io/mobileResponsive/mobile.responsive.js 

     

    If you cannot access one of this link, then it could be a DNS problem.

    I checked it again, and it is actually working fine here. I did try using Israel's proxy and still, it's showing fine.

    Thank you!

  • Profile Image

    Answered by ztwersky on August 31, 2014 at 12:24 PM

    Yes, I posted about 15 minutes ago ALL the issues went away and all the forms work ok. This happened for about an hour this morning too. Any minute they can stop working again.

    I can access all of the links but they are just pages of text. Is this how I'm supposed to see them? Text?

    I would upload a screen shot but you have a problem with your forms and I can't upload an image to a reply.

  • Profile Image
    JotForm Support

    Answered by Welvin on August 31, 2014 at 01:46 PM

    Hopefully, not anymore. 

    The links are for us to confirm if you have a DNS problem. Since you can access all of it, I think there's no issue on that.

    Here's how you can add a screenshot to our support forum: http://www.jotform.com/answers/277033

    Thank you!

  • Profile Image

    Answered by ztwersky on August 31, 2014 at 01:58 PM

    I tried both ways. Doesn't work.

    https://cms.jotform.com/uploads/image_upload/image_upload/ztwersky/29277_2014-08-31 20_12_59-Vinewood Studios _ אולפני ויינ

    I can only upload an image in a new post.

    Even if I try to upload here: https://www.jotform.com/help/image_upload.php?naked=true?naked=true

    It just shows an empty image icon. It doesn't upload it.

  • Profile Image

    Answered by ztwersky on August 31, 2014 at 01:59 PM

    Ok, this is the first time THIS worked but all other times it doesn't like in the picture above.