Transaction in Paypal does not complete.

2) Transaction in Paypal does not complete

Once a user has made a payment through JotForm Paypal Express, that payment appears as "Pending" in

my Paypal account. However, the "Pending" is permanent (which means that it never becomes "Completed".

Would you have a solution to this?

Hi,

Can you please confirm if those payments in your Paypal account were actual completed or successful payment transactions done using the form?

The non-successful payments in the form will usually end up in the Incomplete Payments box in the form submission page.

http://www.jotform.com/help/564-how-to-view-incomplete-payments-of-your-payment-forms/

I suggest reviewing also the http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

in case the cause of issue can be determine within the article.

Please inform us if issue persist.

Thanks.