- PeterJotFormAsked on September 03, 2014 at 02:48 AM
- JotForm SupportjonathanAnswered on September 03, 2014 at 07:12 AM
Can you please confirm if those payments in your Paypal account were actual completed or successful payment transactions done using the form?
The non-successful payments in the form will usually end up in the Incomplete Payments box in the form submission page.
I suggest reviewing also the http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ
in case the cause of issue can be determine within the article.
Please inform us if issue persist.