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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Transaction in Paypal does not complete.

    Asked by PeterJotForm on September 03, 2014 at 02:48 AM

    2) Transaction in Paypal does not complete

    Once a user has made a payment through JotForm Paypal Express, that payment appears as "Pending" in

    my Paypal account. However, the "Pending" is permanent (which means that it never becomes "Completed".

    Would you have a solution to this?

    incomplete payment Pending payment incomplete payments paypal express
  • Profile Image
    JotForm Support

    Answered by jonathan on September 03, 2014 at 07:12 AM

    Hi,

    Can you please confirm if those payments in your Paypal account were actual completed or successful payment transactions done using the form?

    The non-successful payments in the form will usually end up in the Incomplete Payments box in the form submission page.

    http://www.jotform.com/help/135-How-to-View-Incomplete-Payments

    I suggest reviewing also the http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    in case the cause of issue can be determine within the article.

    Please inform us if issue persist.

    Thanks.