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    Transaction in Paypal does not complete.

    Asked by PeterJotForm on September 03, 2014 at 02:48 AM

    2) Transaction in Paypal does not complete

    Once a user has made a payment through JotForm Paypal Express, that payment appears as "Pending" in

    my Paypal account. However, the "Pending" is permanent (which means that it never becomes "Completed".

    Would you have a solution to this?

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    JotForm Support

    Answered by jonathan on September 03, 2014 at 07:12 AM


    Can you please confirm if those payments in your Paypal account were actual completed or successful payment transactions done using the form?

    The non-successful payments in the form will usually end up in the Incomplete Payments box in the form submission page.


    I suggest reviewing also the http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    in case the cause of issue can be determine within the article.

    Please inform us if issue persist.