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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Having trouble with email notifications

    Asked by tedkramer1 on September 05, 2014 at 05:54 PM

    Hi there,

     

    I am having trouble receiving email notifications when I get a form submittal.

     

    Some go through, some don't.

     

    Can you help me?

     

    Thanks. 

    Page URL:
    http://form.jotformpro.com/form/42476642664967

    email notifications email thanks
  • Profile Image
    JotForm Support

    Answered by Kiran on September 05, 2014 at 08:24 PM

    As I checked the email history, it seems that the emails are sent successfully. I just sent a test submission to check the issue and the submission shows that it was sent successfully.

    You can also view the email log by following our guide on viewing-Email-History. I request you to check with spam/junk folder or other folders if any filters are active. Also, please go through and follow our guide on setting-up-email-alerts-to-prevent-email-bouncing-related-issues.

    Hope this information helps. If the issue still persists, please reply to this post. We are happy to assist you.