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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I unable to download submitted Image Files?

    Asked by heisenboone on September 06, 2014 at 12:07 PM

    I am a paying member and what I do it is very important that I receive all the images that the users submit.  The Models are submitting their images and on a select few some of their images are broken.  The thumbnails show up, the image says it downloads ok, but I can't open the pic.  Is their a reason for this? Or better yet how do I correct it?

     

    Page URL:
    www.modelthrowdown.com

    select can't open all and
  • Profile Image
    JotForm Support

    Answered by KadeJM on September 06, 2014 at 04:23 PM

    Okay so basically if I understand you correctly you are unable to download the images that are submitted to you after being uploaded on your form?

    I have cleared your form cache's for you to refresh them so I would recommend trying to download the images again to see if they will download for you now? If not then let us know...

    I looked on your website but I was only able to find a "signup form" which had no upload fields so I'm not sure if I am looking at the right form you speak of or not.

    Is your upload form a different form? Perhaps your contest signup form? Can you please confirm or provide us a link to the correct form or tell us which one so that we can investigate it?

    Also, is this happening on all of the submissions for the form or only a few? Please provide us with an example submission that is giving you this issue.