Image of email signature broken in email responses

  • ktoley
    Asked on August 10, 2022 at 12:48 PM

    I am making use of the E-Signature widget in my form.
    When I receive the notification email that a form has been submitted it contains the data from the form but the image of the signature is broken.

    I can see the image has been saved if I look at the submission in jotform tables or in the inbox.

    If I send the user a reply via the jotform inbox the image signature is broken in that email as well.

    Jotform Thread 4253393 Screenshot
  • Christopher JotForm Support
    Replied on August 10, 2022 at 1:51 PM

    Hi Kenneth,

    Thanks for reaching out to Jotform Support. You would need to be logged in to your account to view the image or you could disable the privacy setting Require log-in to view uploaded files on your account on this page as shown below:

    1660153859 62f3f003cdd86  Screenshot 10

    Check out this guide about How to Unrequire Log-in to View Uploaded Files.

    Give it a try and let us know how it goes.

  • ktoley
    Replied on August 11, 2022 at 9:58 PM

    Ah ok.. Thank you. That worked!