What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Submissions entry

    Asked by myroyalcard on September 08, 2014 at 04:19 AM
    Hello support team. When i try to fill form on my site, i get following error. We are on FREE plan where its said we have 100 monthly submisssions. Whats wrong?
     Sorry! Only one entry is allowed.
    Multiple submissions are disabled for this form.
    Page URL:

  • Profile Image
    JotForm Support

    Answered by jonathan on September 08, 2014 at 05:10 AM


    Please make sure that Unique Submission is NOT ENABLED in your form.

    Check this user guide https://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form


    If your form Unique Submission is set to Loose Check or Strict Check, it will allow only 1 submission per user every time.

    I have already checked your account myroyalcard and it is currently Active and still have a lot of submission available.

     Inform us if there are still issue.