Submissions entry

  • Profile Image
    myroyalcard
    Asked on September 08, 2014 at 04:19 AM
    Hello support team. When i try to fill form on my site, i get following error. We are on FREE plan where its said we have 100 monthly submisssions. Whats wrong?
     
     Sorry! Only one entry is allowed.
    Multiple submissions are disabled for this form.
     
  • Profile Image
    jonathan
    Answered on September 08, 2014 at 05:10 AM

    Hi,

    Please make sure that Unique Submission is NOT ENABLED in your form.

    Check this user guide https://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form

     

    If your form Unique Submission is set to Loose Check or Strict Check, it will allow only 1 submission per user every time.

    I have already checked your account myroyalcard and it is currently Active and still have a lot of submission available.

     Inform us if there are still issue.

    Thanks.