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    Payments are not going through

    Asked by ccphotog on September 10, 2014 at 10:19 AM

    On one of my forms all the submissions are incomplete and I have to manually accept them. The payment part isn't working. My paypal is set up and I have the ipn thing on but my clients are having to come in to pay.

    Page URL:
    http://www.jotformpro.com/form/42463623336958

    payment form payments
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    JotForm Support

    Answered by Welvin on September 10, 2014 at 11:58 AM

    Hi,

    But can you please confirm if you have receive the payment through Paypal? 

    Thank you!

  • Profile Image

    Answered by ccphotog on September 10, 2014 at 12:21 PM

    NO I am not receiving the payments. Maybe paypal was messed up?

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    JotForm Support

    Answered by Welvin on September 10, 2014 at 12:55 PM

    Well, that means that your clients/customers didn't settle the payment after redirected to the Paypal Payment Page. Note that when someone didn't settle the payment, that particular submission will be logged as incomplete. Manually completing the submission into the incomplete payment section doesn't mean that the payment will be captured after.

    Please check these guides for incomplete payments:

    http://www.jotform.com/help/135-How-to-View-Incomplete-Payments

    http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    Thank you!