What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    One time setup fee does not appear in the live Paypal subscription form

    Asked by bearflambe on September 10, 2014 at 01:25 PM

    In the payment options

     

    When I try and set up for both monthly billing with a one time set up fee, at first it will show monthly payments right after I hit save, but when I go to my form and look at it, it shows one time payment.

    I've taken it off for now. Is there a way to fix this?

    payment options monthly payments
  • Profile Image
    JotForm Support

    Answered by Welvin on September 10, 2014 at 02:58 PM

    Hi,

    We would like to check how it appears to your form. This way, we can create a documentation and submit it to our developers so they can review.

    After doing the changes, try to clear your forms cache before viewing your form: http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache

    Thank you!