What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Please be noted that if you have a payment question in your form, the users will anyway need to make the payment before the input data is captured successfully.
Example PayPal payment question: If user input the data in form fields and submit the form, they will be redirected to the PayPal payment page. If they do not settle the payment, the submission is treated as incomplete payment and will not appear in your form's submission grid. They will be visible in the "Incomplete Payment" section. The following guides should help you:
Hope this answers your query.
Do get back to us if you have any questions.