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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do we make sure that they pay before registration is complete.

    Asked by mhn1 on September 14, 2014 at 07:49 PM
    3. How do we make sure that they pay before registration is complete.
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    JotForm Support

    Answered by ashwin_d on September 15, 2014 at 12:33 AM

    Hello mhn1,

    Please be noted that if you have a payment question in your form, the users will anyway need to make the payment before the input data is captured successfully.

    Example PayPal payment question: If user input the data in form fields and submit the form, they will be redirected to the PayPal payment page. If they do not settle the payment, the submission is treated as incomplete payment and will not appear in your form's submission grid. They will be visible in the "Incomplete Payment" section. The following guides should help you:

    http://www.jotform.com/help/135-How-to-View-Incomplete-Payments 

    http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ 

    Hope this answers your query.

    Do get back to us if you have any questions.

    Thank you!