What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Problem with responsiveness in mobile devices.

    Asked by gahsa on September 15, 2014 at 12:50 AM

    I'm having the same issue

     

    georigahealthsavings.com/quote

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    JotForm Support

    Answered by ashwin_d on September 15, 2014 at 03:58 AM

    Hello gahsa,

    Have you tried adding our "Mobile Responsive" widget to your JotForm already? It will ensure that the width of the form fields are displayed properly without any horizontal scroll in your form. 

    Do try it out and get back to us if you have any trouble.

    Thank you!

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    Answered by gahsa on September 15, 2014 at 06:42 PM

    so, after I hit "get now" it doesn't do anything. A box appears and then it leaves but doesn't stay long enough for me to actually do anything.

    Same issue.

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    JotForm Support

    Answered by BDAVID on September 15, 2014 at 07:19 PM

    1) Go to the edit mode of your jotform:

    2) Add the widget from the Widgets tab, and save your jotform:

    There is no additional configuration required by the widget, just add it to your jotform and the widget will do the rest. Let us know what happens, we will be glad to assist you.

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    Answered by gahsa on September 16, 2014 at 12:05 AM

    Ok, its there but the form still isn't responsive on my smartphone. 

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    JotForm Support

    Answered by ashwin_d on September 16, 2014 at 01:33 AM

    Hello gahsa,

    Please let us know the web page URL where you have embedded your form and we will take a look. I did try to access the URL which you have shared earlier but it does not seems to work:  http://georigahealthsavings.com/quote I was not even able to open the domain.

    We will wait for your response.

    Thank you!

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    Answered by gahsa on September 16, 2014 at 07:24 AM

    sorry

    http://georgiahealthsavings.com/quote/

    typo the first time


    thank you !

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    JotForm Support

    Answered by ashwin_d on September 16, 2014 at 09:07 AM

    Hello gahsa,

    I did check your JotForm with its direct URL in my mobile device and it seems to display it correctly without any horizontal scroll. Please check the screenshot bellow:

    When I checked your web page where you have embedded you JotForm, I was able to replicate the issue you are having. To solve this problem, I would suggest you to embed your JotForm using its iFrame embed code. The following guide should help you grab your JotForm's iFrame embed code:  https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

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    Answered by gahsa on September 16, 2014 at 11:39 AM

    its not working on my smartphone on my website. The direct url works fine, I don't need that; I want it to be embedded 

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    JotForm Support

    Answered by ashwin_d on September 16, 2014 at 12:45 PM

    Hello gahsa,

    I did check your web page again and it seems you have not yet changed the embed code. As suggested in my earlier response, please embed your form using its iFrame embed code and that should solve your problem. The following guide should help you grab your JotForm's iFrame embed code:  http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code  

    Do get back to us if the issue persists.

    Thank you!

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    Answered by gahsa on October 03, 2014 at 08:05 AM

    ok, so I done that and I'm STILL having the same issue. I'm using the mobile responsive widget and Iframe code. I want to start marketing this, but I cant if it looks bad :-(

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    Answered by Shadae on October 03, 2014 at 08:56 AM

    Hi gahsa,

    I do apologize that you are still having an issue with having the form on your website. I would be happy to assist you.

    I took a look at the website and I am seeing that issue that you are having with the layout.

    Please only include this section of the code in your source code.

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="http://form.jotform.us/form/42528557850159" frameborder="0" style="width:100%; height:1337px; border:none;" scrolling="no"></iframe>

    Please remove this section of code

    <script type="text/javascript">window.handleIFrameMessage = function(e) {var args = e.data.split(":");var iframe = document.getElementById("JotFormIFrame");if (!iframe)return;switch (args[0]) {case "scrollIntoView":iframe.scrollIntoView();break;case "setHeight":iframe.style.height = args[1] + "px";break;}};if (window.addEventListener) {window.addEventListener("message", handleIFrameMessage, false);} else if (window.attachEvent) {window.attachEvent("onmessage", handleIFrameMessage);}</script></p>

    That should resolve the issue that you are currently having with the layout.

    I hope this helps, please inform us if you need any further assistance.

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    Answered by gahsa on October 03, 2014 at 09:08 AM

    Nope, same issue. :-(

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    JotForm Support

    Answered by ashwin_d on October 03, 2014 at 09:39 AM

    Hello gahsa,

    I did check your web page and there seems to be some problem. Your web page content is all jumbled up. Please check the screenshot below:

    Do you have backup of your previous web page version?

    I would suggest you to please revert back to an earlier version of your web page and then we will take it form there.

    We will wait for your response.

    Thank you!

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    Answered by gahsa on October 05, 2014 at 08:15 PM

    uh, no....I dont...should I just start a new page?

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    Answered by gahsa on October 05, 2014 at 08:16 PM

    ok, done..its been restored

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    Answered by gahsa on October 05, 2014 at 08:19 PM

    it should be back to the original form without the form embedded at all.

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    Answered by ANGRYFACE on October 05, 2014 at 08:50 PM

    My phone doesnt like the pop up windows - hence I think this is why I cant see the submissions. I am not a support person - just a customer - but feel this may be where some problems lie. 

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    Answered by gahsa on October 05, 2014 at 08:55 PM

    I took the quote form out completely so its not there anymore. They asked me to go to an earlier revision, so thats why you cant see anything. 

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    JotForm Support

    Answered by ashwin_d on October 05, 2014 at 11:56 PM

    Hello gahsa,

    Actually we asked you to revert your web page to resolve the layout issue you had. Now please go ahead and embed your quote form in your web page. This is required for us to be able to check the responsive issue you are having.

    Do get back to us when you embed the form in your web page and we will take a look. Please be noted that you should use your form's iFrame embed code.

    We will wait for your response.

    Thank you!

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    Answered by gahsa on October 06, 2014 at 10:04 PM

    ok...thats what I did...I took all  the other text out and used the iframe embed code from the site. thats all thats there...along with the mobile widget, but thats it.

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    JotForm Support

    Answered by ashwin_d on October 06, 2014 at 11:46 PM

    Hello gahsa,

    The same jumbled up layout is back again. It seems to be causing because of the div height you have in your form.

    This is taking bit of a time to figure out the issue. We will check it and get back to you as soon as possible. If required, I will speak to my colleague as well for their help.

    Thank you!

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    JotForm Support

    Answered by EltonCris on October 07, 2014 at 10:35 AM

    @gahsa

    Your form template has a default CSS code for iframe with this property position:absolute; which causes the iframe embedded form to display behind the other elements. You have to counter the absolute value with relative .e.g position:relative; and add it to the style attribute found on your iframe embed code. Anyway, I have added it for you. Please re-embed your form using the following code only.

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="//form.jotform.us/form/42528557850159" frameborder="0" style="width: 100%; height: 1337px; border: none;position: relative !important;" scrolling="no"></iframe>

    Hope this helps. Thanks!

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    Answered by gahsa on October 07, 2014 at 08:33 PM

    THIS GUY ^^^^



    thanks so much!!

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    JotForm Support

    Answered by ashwin_d on October 07, 2014 at 11:39 PM

    Hello gahsa,

    On behalf of my colleague, you are welcome.

    I am glad to know that your issue is now resolved.

    Do get back to us if you have any question.

    Thank you!

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    Answered by gahsa on October 20, 2014 at 08:07 AM

    HEY!!!

    Ok, Im putting together another site using the same code and now its completly broken. Works well on my original site, but nothing on the new one. Same code. Same form.

    New page

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    JotForm Support

    Answered by EltonCris on October 20, 2014 at 08:11 AM

    Please check the secure form URL on your form embed code. It's https://secure NOT https://form

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://secure.jotform.us/form/42528557850159" frameborder="0" style="width: 100%; height: 1337px; border: none;position: relative !important;" scrolling="no"></iframe>

    That should fixed it. Thanks!

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    Answered by gahsa on October 20, 2014 at 08:29 AM

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    JotForm Support

    Answered by ashwin_d on October 20, 2014 at 08:52 AM

    Hello gahsa,

    :)

    On behalf of my colleague, you are welcome.

    Do get back to us if you have any questions.

    Thank you!