What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I not receiving emails indicating new submissions?

    Asked by MOPSofNorthwood on September 15, 2014 at 09:13 PM

    I am not receiving emails indicating new submissions.  When I log onto JotForm, I see new submissions.

    Page URL:
    http://mopsofnorthwood.blogspot.com/p/register-for-mops.html

    Emails Submissions new submissions JotForm
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    JotForm Support

    Answered by ashwin_d on September 15, 2014 at 11:53 PM

    Hello MOPSofNorthwood,

    I did check your JotForm's notification email alert and found that you have not selected the "Sender Email" yet. Please check the screenshot below:

    You should select/add the "Sender E-mail" in your notification as this is required to be added for your notification alert to work.

    You can select "noreply@jotform.com", "noreply@formresponse.com" or you can also setup a custom "Sender E-mail" option. The following guides should help you:

    https://www.jotform.com/blog/86-Send-Form-Emails-From-Your-Own-Email-Address-JotForm-Now-Support-SMTP 

    https://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address 

    You may also like to check your spam folder as well and see if the emails are there.

    We will wait for your response.

    Thank you!