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Send Form Emails From Your Own Email Address: JotForm Now Support SMTP

July 11, 2013
We are excited to announce a new development on JotForm: You can now  send emails from your own email address. Simply setup your email account on JotForm and we will use your SMTP server to send emails.  

Many of JotForm users create forms for their clients or organizations. Or, they send autoresponder emails to people who fill their forms. So, having no JotForm branding on these emails is very important for them. We respect that. That's why this is another step in the right direction. 

Another reason to use this feature might be to increase reliability. We send hundreds of thousands of emails every single day. It is our job to send emails reliably and we are very good at it. But, sometimes our emails go to your spam filter or we might get blacklisted on a spam list temporarily. These kinds of things happen when you send huge amounts of emails. There is no way around it. You now have another option when you are not completely happy with our email sending facility. 

How to Setup SMTP for a Form 

Setting up your own SMTP account on a form is very easy. You can can do it on the form builder where you setup email settings. First, select the email alert you would like to send emails using SMTP. 

Then click on "Reply-to and Recipient Settings" button. To setup your SMTP server click on the "Sender E-mail" dropdown and select "Add a Sender Email" option. 

The next screen looks like the screen you get when you setup an email client. Enter your basic account information for your email address. We use Google Apps for Business for our company emails. So, I simply entered, and my account credentials. 

That's all. Your emails will be sent using your own SMTP server from now on. 

Here is the good news: You will only do this setup once. You can choose to use the same email address on the next form without re-entering the information. 

Do you need to Edit/Delete the SMTP Emails? Not a problem! 

Please check this tutorial. How to Edit/Delete the SMTP Emails

Don't Have an SMTP Account? 

Mandrill, a service by Mailchimp, provides a free SMTP email sending option upto 12,000 emails per month.  We have tested our new SMTP feature with Mandrill and it worked perfectly! Here is the tutorial


postmeit (July 11, 2013 at 08:21 AM)

Great Job and thanks for such a quick new request to feature.

Brilliant support

Regards, William

positivecf (July 11, 2013 at 10:01 AM)

i made an error in the smtp details. how do i edit?

View Answer

chris_hills (July 11, 2013 at 10:29 AM)

This is a show stopper for us. My users can no longer enter their email address so we can see who has sent us a message on our outlook inbox.

We use exchange - not an smtp server.

You've just trashed about 50 active forms and 6 months work and systems design, I think!

View Answer

chrisjaeger (July 11, 2013 at 10:48 AM)

How do you edit an SMTP email address you put in, like if you put it in wrong and/or want to delete one you previously used.

View Answer

cheekychappie2k2 (July 11, 2013 at 10:49 AM)

How do we edit the details, i have entered the wrong password!!

View Answer

DPoorman (July 11, 2013 at 12:00 PM)

I also entered the wrong password! Can someone delete my account out as well, please?

View Answer

ayadov77 (July 11, 2013 at 02:32 PM)

worked for one of my forms but not for others. when i did it for my first form it worked good, than i wanted to do the same for other forms and i can already see the (added sender emails) which i just created but when i select them it doesn't work! i did try deleting the email (autorespond email) and made a new one but still not working, so for me it works only for 1 form. is there a problem? please

View Answer

hurricanetattoo (July 11, 2013 at 02:41 PM)

Is there anyway to use our gmail account? I am reading up on it and it looks like it could work if the email address Jotform is sending it from gets authorized for our email account as another email address we own. Do you know if there is any way for us to do that?

View Answer

alehandro130 (July 11, 2013 at 03:37 PM)

I need to re-edit. Can you please remove the emails i created?

View Answer

nelsonmonday (July 12, 2013 at 06:24 AM)

am augandan person honest high school level .a agree to do the best

Ikisami (July 12, 2013 at 06:59 AM)

Why should this change? It worked well so far! Now, every form has to be set down and watch! In addition, I do not see the sender's e-mail address!

View Answer

Ikisami (July 12, 2013 at 07:26 AM)

Why should this change? It worked well so far! Now, every form has to be set down and watch! In addition, I do not see the sender's e-mail address! To me it is very important the sender's e-mail address to see! Education curriculum that we can send to!

But now, unfortunately, your application is not received by the sender! It's not working!

I was all super far! I did not want this to change! I purchase premium package and now nothing works!

View Answer (July 12, 2013 at 10:48 AM)

So what does this mean for existing forms that have a Auto Responder response email? Do we have to go through and edit the Sender Email Address using this SMTP process?

View Answer

kafh (July 12, 2013 at 01:36 PM)

i got error and suspended my account

View Answer

mountainchristian (July 15, 2013 at 09:03 PM)

I believe I made an error in the security for my SMTP.... and can't fix the setting... please help

View Answer

elsac (July 17, 2013 at 06:02 AM)

This upgrade fits exactly within my needs.

Thanks a lot!

Best regards, EC

asorash (July 17, 2013 at 10:43 AM)

slawt lebet

MaureenMcMahon75 (July 18, 2013 at 10:38 AM)

Can you tell me how I can fill out a form that was sent to my email address?
Many thnks

View Answer

Appwhiz (August 09, 2013 at 12:27 PM)

Hi, does this mean that I can send forms to clients through the jotform email? I don't have a website. I tried to do it through regular email and it did not work.

View Answer

soso (September 14, 2013 at 05:04 PM)


rsam (September 17, 2013 at 05:19 AM)

This feature (like many other useful ones on the hosted solution such as multiple conditions, ability to see field names and ids etc) does not seem to be available in the paid Licensed version. I am also not getting any support at all despite repeated requests.

View Answer

ilyass fyra (October 11, 2013 at 12:43 PM)

je veux

Lisa Smith (December 30, 2013 at 03:03 AM)

Thanks for sharing the article and helping tools for email marketing.

Inbox SMTP

mili (March 10, 2014 at 03:29 AM)


AJMILL71 (October 15, 2014 at 06:54 PM)

I can't get mine to work...I am using yahoo

View Answer

Josh (September 20, 2016 at 07:56 PM)

Used it with the smtp provided from
Works great!

Blake baker (April 14, 2017 at 07:44 AM)

Thanks for sharing the article and serving to tools for email promoting.

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