Big gap between items on the form, causing a lot of white for scrolling

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    tomorrownight
    Asked on September 20, 2014 at 05:52 PM
    hey another minor point really, in my form so far:

    http://form.jotformpro.com/form/42613379471963

    it creates a big gap where there is hidden items, so takes lots of scrolling across white.  am i doing something wrong?

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    jonathan
    Answered on September 20, 2014 at 10:06 PM

    Hi,

    You must be referring to the Gift Registry widget in your jotform  http://www.jotformpro.com/form/42613379471963

    I noticed that due to the size and content of the Widget, it takes at least a second before it get rendered on the page. But it does load without issue.

     

    is this the big gap you were referring to?  At the moment I could not find any noticeable white space/gap in your jotform. But if you can point it to us, we will check.

    Thanks.

     

     

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    tomorrownight
    Answered on September 21, 2014 at 04:13 AM

    Hmm, this is what i see at 25% zoom, cant fit it all in but you get the picture. 

    Im using Chrome here.  I noticed on Firefox that the gift registry widget only loads when you Ctrl + R, any thoughts?

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    jonathan
    Answered on September 21, 2014 at 07:40 AM

    Hi,

    Using Chrome browser also. This is how I see it zoom out

     

    I also cannot find fault in FF browser.

    most probably the issue is browser cache related.

    Please try clearing your browser's cache, then retry

     

    Inform us if issue remains.

    Thanks!

     

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    tomorrownight
    Answered on September 21, 2014 at 11:20 AM

    oh right must be me then! 

     

    thanks!

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    Jeanette
    Answered on September 21, 2014 at 02:08 PM

    Do as suggested and hopefully everything will be fine. Let us know if the problem persists.