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    Pending payment email not sending emails anymore after an almost hour

    Asked by romanceoutsourced on September 20, 2014 at 10:00 PM
    someone has paid or not, I get an email alert that a form has
    delayed email pending email
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    JotForm Support

    Answered by jonathan on September 21, 2014 at 01:29 AM

    Hi,

    You can actually check also with your account the sent email logs. You can see this in the Email History log.

    User Guide: http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History

    Can you confirm that the notification email do arrive in your email inbox, BUT they were just delayed or did not arrive in your expected time that they should be coming.

    There can be other factors that can be causing the delay in the arrival of the notice email -- but we need to understand first if this is indeed the issue you are  having.

    Thanks.