What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    PayPal error on return URL after entering payment details

    Asked by simmit74 on September 27, 2014 at 07:48 PM
    The problem here is on the PAYPal payment Page after entering the
    payment and billing info,the page when customer click on submit it
    shows an error message
    and asking to return URL.
    Why is this happening from here
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on September 27, 2014 at 11:20 PM

    Hi,

    Does it happen when you successfully send the payment or while trying to send the payment and the process was declined?

    What is the error message? Do you have a screenshot on how the error looks like? Can you please be more specific on how we can recreate the issue?

    Thank you!

  • Profile Image

    Answered by simmit74 on September 27, 2014 at 11:51 PM
    Hi,
    No we don't have a screen shot cause that was made by the
    customer.This is happened couple times showing an error message after
    filing customer card and billing address and while paying it says
    .Return to Merchant or some errors.
    How you can help,Please advice.
    Thanks,
    Vanessa
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on September 28, 2014 at 03:15 AM

    Hi Vanessa,

    We need to know more details about this.

    Base on your recent details, I assume that the payment submission was not successful?

    For submissions with incomplete payments, you should be able to see them in the Incomplete Payments inbox in your jotform submission view.

    Follow this user guide  https://www.jotform.com/help/135-How-to-View-Incomplete-Payments

     

    Can you tell us which submission it was that was reported that have encountered such error message.

     

    Thanks.

     

     

     

  • Profile Image

    Answered by simmit74 on September 28, 2014 at 04:01 AM
    Hi,
    By using without jot form I was manually set up this while it was
    showing error messages.
    Anyway I will be paying for the annul jot form subscription and
    implement PayPal with this .I am not sure will I be seeing the same
    error message.
    I don't know how do I fix this.
    Thanks,
    Vanessa.
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on September 28, 2014 at 05:09 AM

    Hi Vanessa,

    Would it be OK if you suggest to the user who reported the issue to retry submitting and completing the payment? 

    If  my understanding is correct, the main problem is that the user was not able to submit and do the payment. So, maybe we can ask them to retry using the jotofrm and try the process again.

    This is the fix I could think of at the moment.

    Thanks.

  • Profile Image

    Answered by simmit74 on September 28, 2014 at 09:01 AM
    Hi,
    Yes we will inform the customer to do this again on our site which was
    integrated with Jot form and PayPal by tomorrow,that is Monday.
    ...