What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    não estou recebendo notificações por email

    Asked by belamargarida on September 28, 2014 at 02:15 PM

    já tentei de tudo, já li todos os fóruns

    Page URL:

  • Profile Image
    JotForm Support

    Answered by BDAVID on September 28, 2014 at 06:32 PM

    I checked your email address, guiadefotografoscuritiba@gmail.com, and it is not in our bounce list, also our mail logs shows good delivery of notifications:

    Please check your spam folder, also try white-listing our domain names:

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

    Hope this helps you, let us know if the issue persist.

  • Profile Image

    Answered by belamargarida on September 28, 2014 at 09:11 PM
    problem persist.!
    Tamara Lopes
    - Bela Margarida -
    41. 9933-0452 (TIM)
    2014-09-28 19:32 GMT-03:00 JotForm Support Forum <
  • Profile Image
    JotForm Support

    Answered by EltonCris on September 29, 2014 at 02:19 AM


    Thanks for your reply.

    Did you check your spam folder as well? We see no issues with your form recipient email "guiadefotografoscuritiba@gmail.com" from our side. Notifications were successfully delivered to your email according to the server logs, you can also check it on your account. Guide: http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History.

    Please check it again on your side. Add noreply@jotform.com to your contact list or whitelist Jotform to your gmail. This guide might be of help: https://support.google.com/a/answer/60751?hl=en. Here are the IPs and domains you need to white list. http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses