não estou recebendo notificações por email

  • belamargarida
    Asked on September 28, 2014 at 2:15 PM

    já tentei de tudo, já li todos os fóruns

    Page URL: http://www.guiadefotografoscuritiba.com.br/p/anuncie.html
  • David JotForm Support Manager
    Replied on September 28, 2014 at 6:32 PM

    I checked your email address, guiadefotografoscuritiba@gmail.com, and it is not in our bounce list, also our mail logs shows good delivery of notifications:

    não estou recebendo notificações por email Image 1 Screenshot 20

    Please check your spam folder, also try white-listing our domain names:

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

    Hope this helps you, let us know if the issue persist.

  • belamargarida
    Replied on September 28, 2014 at 9:11 PM
    problem persist.!
    Att
    Tamara Lopes
    - Bela Margarida -
    41. 9933-0452 (TIM)
    www.lojabelamargarida.com.br
    www.belamargarida.com.br
    2014-09-28 19:32 GMT-03:00 JotForm Support Forum <
    noreply@jotform.com>:
    ...
  • Elton Support Team Lead
    Replied on September 29, 2014 at 2:19 AM

    @belamargarida 

    Thanks for your reply.

    Did you check your spam folder as well? We see no issues with your form recipient email "guiadefotografoscuritiba@gmail.com" from our side. Notifications were successfully delivered to your email according to the server logs, you can also check it on your account. Guide: http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History.

    Please check it again on your side. Add noreply@jotform.com to your contact list or whitelist Jotform to your gmail. This guide might be of help: https://support.google.com/a/answer/60751?hl=en. Here are the IPs and domains you need to white list. http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Thanks!