- belamargaridaAsked on September 28, 2014 at 02:15 PM
já tentei de tudo, já li todos os fóruns
- JotForm SupportBDAVIDAnswered on September 28, 2014 at 06:32 PM
I checked your email address, firstname.lastname@example.org, and it is not in our bounce list, also our mail logs shows good delivery of notifications:
Please check your spam folder, also try white-listing our domain names:
Hope this helps you, let us know if the issue persist.
- belamargaridaAnswered on September 28, 2014 at 09:11 PMproblem persist.!
- Bela Margarida -
41. 9933-0452 (TIM)
2014-09-28 19:32 GMT-03:00 JotForm Support Forum <
- JotForm SupportEltonCrisAnswered on September 29, 2014 at 02:19 AM
Thanks for your reply.
Did you check your spam folder as well? We see no issues with your form recipient email "email@example.com" from our side. Notifications were successfully delivered to your email according to the server logs, you can also check it on your account. Guide: http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History.
Please check it again on your side. Add firstname.lastname@example.org to your contact list or whitelist Jotform to your gmail. This guide might be of help: https://support.google.com/a/answer/60751?hl=en. Here are the IPs and domains you need to white list. http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses