What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to get just one email notification

    Asked by AdvanceMD on September 29, 2014 at 11:37 AM

    Whenever someone fills out my JotForm I receive 2 emails letting me know. I get one email with the From filled as "from: =?UTF-8?B??= [noreply@jotform.com]"  followed by one with the From field filled in with the submitters name (ie, from: Stephanie Strathdee). How can I reduce that to just one email notification?

    Thank you,


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    JotForm Support

    Answered by ashwin_d on September 29, 2014 at 01:04 PM

    Hello Stephanie,

    Upon checking your form "Perimenopause/Menopause Hormone", I found that you currently have added to notification email alert. That is the reason you are receiving two submission emails every time your form is submitted. Please check the screenshot below:

    I would suggest you to go ahead and delete any one email alert from your form and that should solve your problem. The following guide should help you:  https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

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    Answered by AdvanceMD on September 29, 2014 at 03:12 PM

    thank you!!!