There is no payment option showing on my form

  • Tammy Colt
    Asked on September 14, 2022 at 8:03 PM

    Help! There's no payment option showing up on my form, but when I go to Payments and choose a gateway, it tells me that I can't have more than gateway on a form. That implies there's one there, but it's not showing up. I'm trying to use PayPal. I think PayPal Business is the one I used in the past. PayPal Personal would also work for this simple form.

  • Mary JotForm Support
    Replied on September 14, 2022 at 9:31 PM

    Hello Tammy,

    Thanks for reaching out to Jotform Support. I checked your form and it is showing PayPal Business as your Payment Method:

    Here is a screenshot of the live form:

    1663205393 63228011e605f  Screenshot 10

    And your Form Builder page:

    1663205416 63228028aa45c  Screenshot 21

    Are you perhaps referring to a different form? If yes, please share with us the link to the form so we can check.

    Once we hear back from you, we'll be able to move forward with a solution.

  • patws
    Replied on September 21, 2022 at 9:25 AM
    I got it fixed. Thanks so much for your help!
    ...