What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why do I receive empty submissions from "noreply@jotform.com"

    Asked by denisand on October 02, 2014 at 05:18 PM

    Dear JotForm,


    occasionally I receive a submission notice email from noreply@jotform.com

    rather then customer name. This forms have empty fields even though the

    fields are mandatory and cannot be skipped.

    So I have no contact information to get back to these customers.


    it is possible to see thei email address they send the form from without them entering it manually.

    The misspell often, you know.


    Thank you for your wonderful service,


  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on October 02, 2014 at 06:29 PM

    -If you want to get the email from the sender email question, please check this address.

    Set Email Field as the Notification Sender Email Address with Mandrill

    -If you are getting blank submissions, can you please tell me if you got this form embedded into a web page of yours? Maybe the form required validations my be getting disabled, if that is the case, please re-embed the form using the iFrame code version of it.

    If this does not solve the problem, get back to this thread, for your last question, I've opened a thread on behalf of you here.