What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    If I upgrade, will I receive the missed submissions?

    Asked by rachael.innerst on October 03, 2014 at 04:33 PM

    My account went over the 10 submission quota and my company wasn't sure if we wanted to continue using jotform so we didn't upgrade.  There was a period of two to three weeks where we didn't receive submissions.  If we upgrade, will we get the lost submissions?

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    JotForm Support

    Answered by jonathan on October 03, 2014 at 05:23 PM


    Unfortunately no.

    It is because the missed submissions did not even reached JotForm when it was unsuccessfully submitted during that time.

    Do you have information which submissions were missed submissions?

    If they were incomplete payments submissions then, they should still be a submissions that were sent successfully. You can find them in the Incomplete Payments inbox in the Submissions View page.

     User guide: http://www.jotform.com/help/135-How-to-View-Incomplete-Payments

    Hope this answer your inquiry. Inform us if you need further assistance.