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    forms not appearing on mobile phones and certain browers?

    Asked by unbelievablereceivables on October 08, 2014 at 11:37 AM

    We are getting reports that the forms we develop here are not visible on cell phones or some browsers like foxfire?

    We have talked to our site hosting company and they claim it's not on their end?  I previously posted this question and got the following response...



    Yes, some mobile devices will not work well with specific scripts and implementations, which is not specific to our JotForm platform. However we have found that if you use our iFrame embed method, your jotform will be working properly on your mobile device and in various browsers.

    Please take a look at this guide: Getting the Form iFrame Code

    It will show you how to get the iFrame code which after you embed on your pages you jotforms should work properly for all devices.

    Another thing, depending on your preferences, that I would suggest is placing our Mobile Responsive widget to your jotform so that it changes its layout according the the mobile device and allows your visitors to fill out the jotform in a more convenient manner.

    Do let us know if you have any further questions.

    Best Regards,


    I took the advise and used Iframe, nothing still works.... please advise?  thx....

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    Answered by Ben on October 08, 2014 at 12:43 PM


    I have already provided you with a possible solution and the reason why it is not showing following your latest reply of it not working when you have embedded it as iFrame on your website on another thread found here http://www.jotform.com/answers/440174-Jotforms-not-visible-on-some-mobile-devices-and-browsers-how-to-resolve-this#3.

    I would have to ask you to restrain from opening multiple threads regarding the same issue. It is always best to answer on the same thread because that way you get the same agent that was already assigned to you and in case you get someone else assigned to your thread they can quickly see everything that was already done.

    I will close this thread now. Please direct all your responses to the other thread found here http://www.jotform.com/answers/440174-Jotforms-not-visible-on-some-mobile-devices-and-browsers-how-to-resolve-this#3

    Thank you.

    Best Regards,