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Smooth Signature Widget: Widget not loading on my jotformAsked by txmacks on October 10, 2014 at 02:03 PM
My client signature box and model release signature box has disappeared for my clients to sign. This is the most important part of my contract. Can you please help asap?
I apologize for inconvenience that this has caused to you I can confirm that I was able to recreate the issue as well so I will immediately contact our developers regarding this.
They will take a look and update you through this thread as soon as the issue is resolved.
In the mean time I would suggest replacing the smooth signature widget with the E-Signature widget instead.
You can see it here working on a clone of your jotform. http://form.jotformpro.com/form/42826258084965
You can see here how to Add a Widget to your Form.
I looked at a clone of your form and could reproduce the issue. I also noticed that I couldn't open the widget configuration wizard. When you click the wand on the right, it should bring up a dialogue box like this:
I removed the existing smooth signature widget and readded it. The new one works fine on my end. Please do that, or as my colleague suggested migrate to the E-signature widget.
Let us know if you have further questions or still encounter an issue after making those adjustments.
Thank you so much!