Smooth Signature Widget: Widget not loading on my jotform

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    Asked on October 10, 2014 at 02:03 PM


    Hi there,


    My client signature box  and model release signature box has disappeared for my clients to sign. This is the most important part of my contract. Can you please help asap?




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    Answered on October 10, 2014 at 03:25 PM

    Hi Andrea,

    I apologize for inconvenience that this has caused to you I can confirm that I was able to recreate the issue as well so I will immediately contact our developers regarding this.

    They will take a look and update you through this thread as soon as the issue is resolved.

    In the mean time I would suggest replacing the smooth signature widget with the E-Signature widget instead.

    You can see it here working on a clone of your jotform.

    You can see here how to Add a Widget to your Form.

    Best Regards,

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    Answered on October 10, 2014 at 08:22 PM


    I looked at a clone of your form and could reproduce the issue. I also noticed that I couldn't open the widget configuration wizard. When you click the wand on the right, it should bring up a dialogue box like this:

    I removed the existing smooth signature widget and readded it. The new one works fine on my end. Please do that, or as my colleague suggested migrate to the E-signature widget.

    Let us know if you have further questions or still encounter an issue after making those adjustments.


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    Answered on October 12, 2014 at 09:11 PM
    Thank you so much!