I used my monthly quota of 100 free submissions.

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    Asked on October 03, 2022 at 10:08 AM


    I have a question. I used my quota of 1000 free submissions for the month of September, but it is now October and I just checked and it is telling me I am still over my quota...when will it renew for the new month?

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    Answered on October 03, 2022 at 10:32 AM

    Hi Katrina,

    Thanks for reaching out to Jotform support. I can see that this is very stressful. Rest assured, I’m here to help. You are limited to 100 submissions per month because your account is free. Your form submissions have been recalculated and the cache for your form has been cleared as well.

    Your form should now be operational. Maybe there was a temporary issue that resolved itself. Can you go ahead and try it again and let us know how it goes? If the same thing happens again, we'll investigate it more to see if we can figure out what's going on.

    Check out this guide on Understanding Your Account Usage and Limits.

    Let us know if there’s anything else we can help you with.